Inquiries with context
Review call transcripts and customer details, then decide how to respond.
A little more room to run your business
Your hands are full.Your calls are covered.
Meet Emma, your AI receptionist. From home services and salons to real estate and auto care, she answers calls while you focus on your customers. Bring inquiries, appointments, your team and follow-up together in Branch Live.
$99 USD/month after trial · No credit card
14 days or 30 answering minutes, whichever comes first.
Stay present. Stay reachable.
For the people behind local businesses.
For the people behind local businesses.
Your number.
Forward calls from your existing line.
Your business details.
Answers shaped by the information you provide.
Your team in control.
You decide what happens next.
Made for your kind of work
Different businesses. The same busy day.
On a job, with a client, or between appointments—find a little more breathing room. These are a few examples. Explore the full directory to find your kind of business.
Home cleaning
A spotless home. An answered call.
Explore Branch Live for home cleaningSalons & barbers
Stay with your client. Emma takes the call.
Explore Branch Live for salons & barbers
Plumbing
Keep the work flowing. Let Emma pick up.
Explore Branch Live for plumbing
Massage therapy
Give the session space. Let Emma answer.
Explore Branch Live for massage therapy
Real estate
Meet your clients. We'll take the calls.
Explore Branch Live for real estate
Auto repair
Keep the shop moving. Let Emma answer.
Explore Branch Live for auto repairDo something different? Choose your business type during setup.
More than a message
The next step, all in one place.
An answered call is just the beginning. Keep the work that follows close at hand.
A schedule your team can use
Manage appointments, assign them to employees, and let each teammate see their own schedule.
A history worth keeping
Keep visits together and share relevant history with customers through their own portal.
A reason to stay in touch
Use AI to help draft newsletters, choose an industry style, and prepare updates for your subscribed audience.
Hear the difference
A real conversation.
A calmer workday.
Hear how Emma handles an after-hours salon inquiry. This recorded example shows the conversation—not a live call.
Hear Emma answer a call
Recorded salon demo · 1:16
Read the conversation summary
The request: A new client wants a haircut before a weekend wedding.
The conversation: Emma asks for a name, callback number and preferred day. The caller requests Friday afternoon and a cut and style.
The next step: Emma explains that the salon will follow up to confirm the exact time.
Download recordingHow it works
A simple handoff.
From the first hello.
- 01
Tell Emma about your business
Choose your industry, then review your services, prices, hours, service area and policies.
- 02
Forward the calls you need covered
Keep your business number and choose when calls reach your dedicated Emma number.
- 03
Pick up with the details ready
Review the inquiry and requested timing. Confirm the next step with your customer.
Emma captures preferences. Your team confirms availability and pricing.
Straightforward pricing
One plan.
Room to breathe.
Start with a 14-day trial and 30 answering minutes. The trial ends when either limit is reached.
No credit card required.
$99USD/month
200 answering minutes per billing period
- 24/7 AI answering
- Inquiry capture and transcripts
- Appointment and team organization
- Customer history and newsletters
Emma pauses at the allowance. Extra usage is currently off. Included minutes don't roll over. Starting a paid plan early ends the trial.
FAQ
A few things you might be wondering.
Is Branch Live only for cleaning businesses?
No. Branch Live supports a range of service businesses. Choose your industry during signup or guided setup, then add your own services, prices, hours and policies. The industry pages below show a few ways to use it.
Can I use it with my team?
Yes. Assign appointments to employees and manage access from the business account. Employees can view their own schedule and create appointments for themselves; business admins manage the whole team.
Can I keep my business number?
Yes. Keep your existing business number and forward calls to your dedicated Emma number. Your forwarding options depend on your phone provider.
Does Emma confirm appointments?
Emma captures requested dates, times and inquiry details. Your team confirms availability, quotes and appointments with the customer.
What happens after the trial?
The trial ends after 14 days or 30 answering minutes, whichever comes first. No credit card is required. Choose the $99 USD/month plan in Settings → Billing to continue with 200 answering minutes per billing period. Emma pauses at the allowance; extra usage is currently off. Included minutes do not roll over.
How do I cancel?
You can cancel the paid monthly subscription in Settings → Billing. Turning off call forwarding alone does not cancel billing. See the Terms of Service for billing and cancellation details.