Understand the request
Collect the fixture or plumbing issue, location and callback details. Your team assesses the work and decides the next step.
Branch Live for plumbing
Keep the work flowing.Let Emma pick up.
From a dripping faucet to a fixture upgrade, callers need to explain the problem. Emma captures the request, service location and preferred timing while you concentrate on the job.
$99 USD/month after trial · No credit card
14 days or 30 answering minutes, whichever comes first.
Your number.
Forward calls from your existing line.
Your business details.
Answers shaped by the information you provide.
Your team in control.
You decide what happens next.
A day with Branch Live
The details before the doorstep.
Keep the inquiry, visit and follow-up together.
Plan the visit
Review requested timing, assign an appointment to a teammate and keep the customer details close at hand.
Make the next call easier
Keep visit history and share seasonal maintenance reminders with subscribed customers.
More than a message
The next step, all in one place.
An answered call is just the beginning. Keep the work that follows close at hand.
Inquiries with context
Review call transcripts and customer details, then decide how to respond.
A schedule your team can use
Manage appointments, assign them to employees, and let each teammate see their own schedule.
A history worth keeping
Keep visits together and share relevant history with customers through their own portal.
A reason to stay in touch
Use AI to help draft newsletters, choose an industry style, and prepare updates for your subscribed audience.
Hear the difference
A real conversation.
A calmer workday.
Hear how Emma handles an after-hours salon inquiry. This recorded example shows the conversation—not a live call.
Hear Emma answer a call
Recorded salon demo · 1:16
Read the conversation summary
The request: A new client wants a haircut before a weekend wedding.
The conversation: Emma asks for a name, callback number and preferred day. The caller requests Friday afternoon and a cut and style.
The next step: Emma explains that the salon will follow up to confirm the exact time.
Download recordingHow it works
A simple handoff.
From the first hello.
- 01
Tell Emma about your business
Choose your industry, then review your services, prices, hours, service area and policies.
- 02
Forward the calls you need covered
Keep your business number and choose when calls reach your dedicated Emma number.
- 03
Pick up with the details ready
Review the inquiry and requested timing. Confirm the next step with your customer.
Emma captures preferences. Your team confirms availability and pricing.
Straightforward pricing
One plan.
Room to breathe.
Start with a 14-day trial and 30 answering minutes. The trial ends when either limit is reached.
No credit card required.
$99USD/month
200 answering minutes per billing period
- 24/7 AI answering
- Inquiry capture and transcripts
- Appointment and team organization
- Customer history and newsletters
Emma pauses at the allowance. Extra usage is currently off. Included minutes don't roll over. Starting a paid plan early ends the trial.
FAQ
A few things you might be wondering.
Can Emma diagnose a plumbing problem?
No. Emma captures what the caller reports and uses your approved business information. Your team assesses the problem and confirms scope and price.
Does this replace emergency dispatch?
No. Set clear urgent-call instructions during setup. Emma does not guarantee an emergency response or arrival time.
Can I keep my business number?
Yes. Keep your existing business number and forward calls to your dedicated Emma number. Your forwarding options depend on your phone provider.
Does Emma confirm appointments?
Emma captures requested dates, times and inquiry details. Your team confirms availability, quotes and appointments with the customer.
What happens after the trial?
The trial ends after 14 days or 30 answering minutes, whichever comes first. No credit card is required. Choose the $99 USD/month plan in Settings → Billing to continue with 200 answering minutes per billing period. Emma pauses at the allowance; extra usage is currently off. Included minutes do not roll over.
How do I cancel?
You can cancel the paid monthly subscription in Settings → Billing. Turning off call forwarding alone does not cancel billing. See the Terms of Service for billing and cancellation details.